WISE TEA GARDEN, Tea Shop: Customer Service

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Our Tea Shop specializes in premium, luxury quality loose whole leaf organic, rare and penultimate teas (USFDA, Canadian Organic, EU Organic, Avendra, HACCP, FAIRTRADE certified), and tea paraphernalia. We are located in Toronto, Canada. Prices for teas and tea spices are ranged between $3.78CAD (Lavender Blossoms) to $189.99CAD (22 Day Frozen Spring Oolong) per 50 g. We ship worldwide via Canada Post within one business day. Xpresspost or a courier service are available on request. Supplied tea capacity: from 50 g to 2 kg per variety. For orders of tea and yarn, a shipping charge is recalculated, credits are issued. Orders over $200.00 are free of shipping charges. A volume purchase discount is available for orders of Herbs and Tea Spices over $250.00.

Email: inform@wiseteagarden.com - for general enquiries (24 hours Mon-Sat).
Email: shipping@wiseteagarden.com - to request additional shipping information, calculate a rate, enquire about your shipment (24 hours Mon-Sun).

Our Customer service is available online 24/7. We respond to enquiries within a few hours.

Your Name:
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Order Online: We accept VISA, MasterCard, Discover, American Express. Payments are processed online through PayPal's check-out system or can be sent from your PayPal account. Teas are tax-exempt, tea accessories are taxable for Canadian residents. Packaging, except tin caddies, & handling are free of charge at our shop. We issue a credit note if an overcharge for shipping & insurance exceeds $1.25CAD.
eCheck, Debit card, PayPal: If PayPal rejects all of your credit cards, please use eCheck (bank chequing account, debit card) as a payment option. A PayPal account is required.
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Note: The refusal of your credit card does not reflect your credit worthiness. PayPal's process for accepting cards is stringent and complicated. This process helps prevent the use of stolen and unauthorized cards. Since this process is very complex, it does occasionally affect valid cards. In case where a valid card fails PayPal's system checks, please try another credit card in the system.

Certified cheques, money orders, bank drafts in Canadian Funds: Please email us your order or submit it in the form below. You will be sent an invoice by email within 24 hours. Print the invoice and mail it along with your cheque, money order, or bank draft payable to "Irene & Mr.Sheep Co." Please find our mailing address below. For faster service, please make sure that the date on your issued cheque is correct. Payments are deposited by our shop within 48 hours. Goods are shipped after the clearance of the cheque if it is not certified.

* We do not hold orders for more than 7 business days from the initial invoice date for Ontario residents
and 12 business days for the residents of other provinces. No U.S. cheques accepted. Please order online.


To place an order, please fill in and submit the form below:
* No personal information is collected on our website. No data are shared with third parties.

Your Name:
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Province: No U.S. cheques accepted. Please Order Online ».
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Address for Mail:
Wise Tea Garden
75 Emmett Ave., Unit 1005
Toronto, Ontario M6M 5A7
Canada

 

Copyright © 2012 Irene & Mr.Sheep® Company, Wise Tea Garden® Canada
Premium Whole Leaf Certified Organic, Rare, and Penultimate Teas.
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