Frequently requested information:
We ship within 24 hours / Mon-Fri. Xpresspost and FedEx items are shipped 24-7.
Orders over $250CAD are free of shipping charges.
If your order is over $350, please request a 5% volume purchase discount along with free shipping.
An extra 6g is always added to each of your favourite tea ordered by multiples of 50g.
Pyramid Tea Bags (PTB) with loose teas are made from Corn Fiber. No synthetic, No broken leaf, fannings or dust.
Please track your item by Tracking Number online: CanadaPost.ca » USPS.com » or
International: Please choose your country on UPU.int and track on domestic postal website.
🌟 Frequent Question: What kind of leaf grades do you sell?
A: About 99% of our inventory is Luxury Whole Leaf or Penultimate: from OP to SFTGFOP and FBOPFEXS. Some outstanding quality Natural Kenya, Tanzania and Malawi Estates' BOPs are also available.
🌟 Frequent Question: Do you ship Internationally?
A: Yes. We ship within North America and Internationally to United Kingdom, Switzerland, Australia, Ireland, Norway, Sweden, Japan, Malaysia, Singapore, Hong Kong, Moscow, St Petersburg, Mexico City via Canada Post, USPS, FedEx, DHL. If Tea/Coffee/Herbs are not banned for importation into your country, please let us know - we would be glad to serve you! International orders are shipped via traceable surface or air services. An additional postage might be required. Delivery standards: 7-18 business days (traceable air), 6-8 weeks (traceable surface).
Non-traceable air can be done on request since Canada Post does not provide insurance and coverage for non-traceable items.
NOTE: We don't ship to military bases.
🌟 Frequent Question: Do you wholesale tea blending components?
A: No. Our Tea House is retail. For large volume purchases of Tea Spices at wholesale prices, please register accounts with wholesale suppliers.
🌟 Frequent Question: I live in Toronto. Do you adjust postage?
A: Yes. Since our website serves Customers worldwide and we ship via traceable services, our postage rates are always adjusted - partially refunded if an overcharge for shipping exceeds CAD$1.50. If you would like to pay the exact amount of postage, please fill in the Order Form for Netbanking or PayPal Payment Request », and you will be invoiced via PayPal or INTERAC e-Transfer.
NETBANKING, PAYPAL PAYMENT REQUEST
⚼ EMAIL: firstname.lastname@example.org - for general enquiries (24 hours Mon-Sun).
⚼ EMAIL: email@example.com - calculate a rate, enquire about your shipment (24 hours Mon-Fri). Shipping Guide »
☎ TEL: +1(416)242-7090, 9 a.m. - 5 p.m. EDT Mon-Fri - Please leave a message, you will be contacted shortly.
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